Accountability

All counselling and program staff with Family Service of Eastern Nova Scotia are trained clinicians licensed with their provincial or federal professional association (i.e. Nova Scotia Association of Social Workers, Canadian Counselling and Psychotherapy Association). They are all bound by their professional associations’ Code of Ethics.

Privacy and Confidentiality

Family Service of Eastern Nova Scotia manages information in accordance with the Freedom of Information and Protection of Privacy Act of Nova Scotia. Information about this act is available at http://foipop.ns.ca and can be made available in our offices. People participating in our services will be told about their rights with regards to confidentiality and the limits of confidentiality by agency staff.

Questions and/or complaints regarding privacy and confidentiality as they pertain to the programs and services delivered by FSENS may be directed to the agency’s Executive Director; in addition, agency staff will advise clients of their rights with regard to privacy and confidentiality.

Information for Clients and Program Participants

All participants in programs operated by Family Services of Eastern Nova Scotia and all recipients of agency services (hereafter referred to as clients) can expect that all personal information provided to the agency will be treated with the utmost confidentiality. FSENS may have to share this information with other people if we think that you might hurt yourself or someone else or if a child or vulnerable person is at risk. We may also have to share information if required by law or the courts. We can share information with other professionals if you sign consent for us to do so.

Information for Volunteers, Donors, and Supporters

Personal Information: This is any identifying information about an individual or group of individuals. FSENS collects and uses personal information solely for the purpose of providing services and developing an understanding of its clients. FSENS obtains personal information directly from the person to whom the information belongs and will limit the use of any personal information to what is needed for the purpose for which it was collected. Under no circumstances will FSENS sell, distribute or otherwise disclose personal information or contact lists to third party.

Website and Electronic Commerce: Wherever possible, we use password protocols and encryption software to protect personal and other information we receive during the course of agency activities.

If you have a question or concern about privacy or confidentiality you may contact us.

Evaluating Services

People participating in counselling services are given the opportunity to regularly provide feedback about their progress and their counselling experience using validated measures.

Participants in all services are given the opportunity to provide written feedback regarding their experiences with Family Service of Eastern Nova Scotia.

Financial Reporting

Our agency follows generally accepted accounting principles and generates annual audited statements to support the fiscal responsibility of the agency.

Reporting a Concern or Complaint

If you have any Concerns or other Feedback about our agency, services or programs, please contact us.