Frequently Asked Questions
- Where are you located?
Family Service of Eastern Nova Scotia has offices from Glace Bay to New Glasgow. Please refer to our map for office locations and directions.
- What are your hours of operation?
Family Service of Eastern Nova Scotia provides service Monday through Friday.
We are open 8:30 a.m. to 4:30 p.m. Monday, Wednesday, Thursday and Friday. We are open 8:30 a.m. to 8:00 p.m. on Tuesdays.
- Is there a cost for counselling services or programs?
Family Service of Eastern Nova Scotia does sometime charges a fee for counselling BUT we will never turn someone away who is not able to pay. When you speak to our intake worker, they will talk with you about whether or not you will pay a fee and work with you to make sure you can afford any fee that might be charged.
Individuals who are referred directly to our programs by the Department of Community Services are not charged a fee.
- What are the qualifications of your counsellors?
Family Service of Eastern Nova Scotia employs a number of professionals with social work or counselling designations. Each employee is licensed by their Provincial Regulatory Body.
- How quickly will I be seen for counselling?
The first step in counselling is to speak with an Intake Worker. When you call the office you will be given a telephone appointment with the Intake worker. This appointment is usually within 2 weeks. When you talk to the Intake worker they will tell you about how long you may have to wait for counselling in the location you are interested in. The Intake Worker can also provide you with some immediate support and strategies to use while you are waiting.
- Is Family Service of Eastern Nova Scotia the same organization as the Department of Community Services?
No. Family Service of Eastern Nova Scotia is a non-profit agency governed by its own Board of Directors. Our services of the agency include counselling, youth programs, group programs, and workshops.
- Does Family Service of Eastern Nova Scotia have any religious affiliations?
No. Family Service of Eastern Nova Scotia is a non-denominational agency.
- If you have additional questions about us, our services or something else…
If you have any other questions contact us, ask us your question and let us know the best way to get in touch with you.
- What types of counselling are available?
Our agency offers Individual, Couple and Family Counselling. When you will talk to the Intake Worker they will work with you to decide which service is best for you at this time.